Multi-brand retail means multiple tenants, hundreds of users, dozens of vendors, and staff spread across stores, warehouses, and head office. We run all of it as one coherent managed service — with security standards borrowed from healthcare, where they're non-negotiable.
Today we manage five Microsoft 365 tenants (~200 users) and enterprise endpoint protection across four organisations for a single retail group.
The whole corporate IT layer of a retail group, under one accountable partner.
Separate tenants per brand where the business needs it, consistent security baselines everywhere — identity, email, Teams, SharePoint, and licensing.
Enterprise endpoint security (Trend Micro Vision One and similar) across registers, back-office PCs, and laptops — deployed, monitored, and responded to.
The Australian government's Essential Eight controls applied pragmatically to retail: MFA, patching, application control, backups, and admin restrictions.
A support channel store staff actually use — password resets, POS questions, email problems — with response targets and a proper ticket trail.
ISPs, telcos, DNS, domains, POS vendors, and software suppliers coordinated by us, so problems can't fall between contracts.
Hardware fleet, software licences, and renewals tracked and forecast — no surprise expiries, no paying for shelfware.
What group owners and finance leaders see when corporate IT is properly managed.
Common questions from retail groups about managed IT.
Not necessarily. Separate tenants can be the right structure for separate businesses. We manage multi-tenant estates daily and will give you a straight answer on consolidation versus standardisation.
With a defined joiner/mover/leaver process: templated onboarding, same-day offboarding, and periodic access reviews so ex-staff accounts never linger with store system access.
With a baseline assessment against the Essential Eight — a two-week exercise producing a plain-English risk picture and a prioritised, costed remediation plan.
Book a session to review your tenants, endpoints, vendors, and support arrangements.