Privacy Policy

1. Introduction

ClinicIT.Solutions (ABN: 11 950 799 453) ("we", "us", or "our") is committed to protecting your privacy and complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and manage your personal information when you visit our website or use our services.

Contact Information

• Entity: ClinicIT.Solutions
• ABN: 11 950 799 453
• Email: [email protected]
• Phone: 0434 509 800
• Address: 202/37 Barrack Street, Perth WA 6000

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information you voluntarily provide when you:

• Complete contact forms or consultation requests
• Subscribe to our newsletter or resources
• Participate in surveys or assessments
• Engage with our services or support
• Contact us via phone, email, or chat

This information may include:

• Name and contact details (email, phone, address)
• Practice or organization information
• Job title and professional role
• Practice size and demographics
• Current technology systems and challenges
• Service requirements and preferences
• Budget and timeline information

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• Analytics Data: Via Google Analytics (pages visited, time spent, bounce rate, traffic sources)
• Technical Information: IP address, browser type, device information, operating system
• Behavioral Data: Click patterns, scroll depth, form interactions
• Cookies and Tracking: Session data, preferences, marketing attribution

2.3 Third-Party Information

We may collect information from:

• LinkedIn and professional networks
• Industry directories and databases
• Referral partners and business contacts
• Public business registrations

3. How We Use Your Information

3.1 Primary Purposes

• Service Delivery: Provide IT consulting and support services
• Communication: Respond to inquiries and provide consultations
• Customization: Tailor recommendations to your specific needs
• Support: Provide technical assistance and account management

3.2 Marketing Purposes (with consent)

• Send newsletters and educational content
• Provide relevant service updates and offerings
• Invite you to webinars and industry events
• Share case studies and success stories

3.3 Analytics and Improvement

• Analyze website usage and user behavior
• Improve our services and user experience
• Conduct market research and trend analysis
• Measure marketing effectiveness

3.4 Legal and Compliance

• Comply with legal obligations
• Respond to legal requests and investigations
• Protect against fraud and security threats
• Enforce our terms and conditions

4. Information Sharing and Disclosure

4.1 We Share Information With:

• Service Providers: Google Analytics, EmailJS, Cloudflare Turnstile, web hosting
• Professional Partners: Subcontractors and specialists (with your consent)
• Legal Authorities: When required by law or to protect rights

4.2 We Do NOT:

• Sell your personal information to third parties
• Share your information for others' marketing without consent
• Transfer information overseas without appropriate safeguards

4.3 Data Processing Locations

Your data may be processed in:

• Australia: Primary data storage and processing
• United States: Google Analytics, cloud services (with appropriate safeguards)

5. Cookies and Tracking Technologies

5.1 Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Google Analytics for usage statistics
• Marketing Cookies: Track campaign effectiveness (with consent)
• Preference Cookies: Remember your settings and choices

5.2 Managing Cookies

You can control cookies through:

• Our cookie consent banner
• Your browser settings
• Opt-out tools provided by third parties
• Contacting us directly

6. Your Privacy Rights

Under Australian Privacy Law, you have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Restriction: Limit how we use your information
• Portability: Request a copy of your data in a portable format
• Withdraw Consent: Withdraw consent for marketing communications
• Complain: Lodge complaints about privacy breaches

How to Exercise Your Rights

To exercise any of these rights, contact us at:

• Email: [email protected]
• Phone: 0434 509 800
• Subject Line: "Privacy Rights Request"

We will respond to your request within 30 days and verify your identity before processing.

7. Data Security and Retention

7.1 Security Measures

• Encryption: SSL/HTTPS encryption for all data transmission
• Access Controls: Limited access to personal information
• Regular Updates: Security patches and system updates
• Monitoring: Continuous security monitoring and threat detection
• Staff Training: Regular privacy and security training

7.2 Data Retention

We retain your information for:

• Active Clients: Duration of engagement plus 7 years
• Prospects: 3 years from last interaction
• Marketing Data: Until you unsubscribe or opt-out
• Legal Requirements: As required by Australian law

7.3 Data Breach Response

In the event of a data breach, we will:

• Notify affected individuals within 72 hours where required
• Report to the Office of the Australian Information Commissioner (OAIC)
• Take immediate steps to secure and remedy the breach
• Provide ongoing updates and support

8. Children's Privacy

Our services are designed for healthcare professionals and business users. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on our website
• Update the "Last Modified" date
• Notify you of significant changes via email
• Obtain new consent where required

10. Contact Us and Complaints

Privacy Contact

External Complaints

If you're not satisfied with our response to your privacy complaint, you can contact:

Request Your Data

Use the form below to request access to your personal information or exercise your privacy rights.