Customers expect to buy online and pick up in store today. We implement click and collect end to end — website checkout, real store stock, order routing, staff workflows — so the promise you make online is kept at the counter.
This is an integration project, not just a website feature. We already run the POS, stock feeds, and web platforms it depends on, which is why our rollouts work.
Every layer of a click and collect launch, from stock accuracy to the SMS that tells the customer their order is ready.
Click and collect fails when the website lies about stock. We fix the POS-to-web inventory sync first, so promised items are actually on the shelf.
Collect-in-store options in your Magento or e-commerce checkout, with store finder, opening hours, and per-store availability.
Orders routed to the right store, staff alerted, and customers notified automatically when their order is picked and ready.
Simple pick, pack, and handover procedures with training for store teams — because the last metre of click and collect is human.
Extend the model: fulfil online orders from store stock and accept online returns in store, turning every location into a mini warehouse.
Collection times, cancellation rates, and stock-accuracy metrics reported after launch, with iterative fixes where reality bites.
Why retailers invest in click and collect — and what a well-executed rollout returns.
Common questions about click and collect projects.
Yes — but stock accuracy is phase one, not an afterthought. We start with buffer rules and the sync fixes needed to make availability trustworthy, then open up click and collect store by store.
We design around your existing POS and e-commerce platform, using their integration points plus the stock and order feeds we manage. No rip-and-replace required.
That's exactly how we recommend launching: two or three pilot stores, measured for a few weeks, then a staged rollout across the fleet.
Book a scoping session — we'll map your POS, stock, and web setup and give you a realistic rollout plan.